Terms & Conditions - SkyVac Professional Gutter Cleaning Equipment Specialists

About Us
This web site is owned and operated by Spinaclean Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Spinaclean Ltd
539 Harlestone Road Duston Northampton Northamptonshire NN5 6NX United Kingdom
Phone: 01327 831604
Fax: 01327 831603
Email: andy [at] spinaclean [dot] com
My VAT Registration Number

Company number: 4506121

30 Day Price Satisfaction Guarantee
Spinaclean Ltd are completely dedicated to your total satisfaction and provides a 30-day, no questions asked, money back guarantee on all products and services purchased, except special order items and subject to our terms and conditions listed below

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from outside of the United Kingdom,place your order and your card company will convert the transaction to GBP or your own currency.

We accept Visa and MasterCard. If you do not wish to pay online you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery Schedule
We deliver your order right away. We will normally send your order to you in 7 to 9 business days. International orders will take longer than this.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. All of our products come with a 12 months guarantee.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01327 831604 (International +44 01327 831604) or fax us on 01327 831603 or write to us at 539 Harlestone Road Duston Northampton Northamptonshire NN5 6NX United Kingdom

Returns Policy
All goods must be returned in their original packing and undamaged. If for any reason you are not satisfied with your purchase, simply notify us by e-mail or phone and return it to us together with the receipt or proof of purchase and the reason for the return.

Actual shipping charges & credit card charges paid by us will be deducted from the purchase price, unless the return is due to our error or a faulty item. The following terms must be met by you:

  • Return the merchandise to us within 30 days of your receipt or proof of purchase.
  • The products must be returned in new, resalable condition.
  • Packaging materials must not be torn or damaged.
  • All manuals and warranty registration cards must be unmarked.
  • You must pay any return shipping expense.

Any non compliance to the above terms and conditions may incurr a restocking charge.

Our 30-day money-back guarantee does not affect your statutory rights.

 

Privacy Policy
Spinaclean Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.